Back on May 12, 2009 I tried to help the new government car companies with good marketing advice. The government ignored me, as usual. As their European markets dry up and they bleed money there and the gasoline price begins another upward climb here, I’m optimistic they will listen now. Anyway, I couldn’t resist reprising Read the full article…
In the past few years I have had an epiphany about financial advisors. Everyone says weathermen and economists have the best jobs. They can be wrong and no one cares. Expectations are so low, they get a pass. I’ve noticed another group that gets a pass. Financial advisors, by various titles, can perform poorly and Read the full article…
Remember 20 years ago when Nordstrom was used as the pinnacle of customer focus. If the store didn’t have a pair of shoes to fit a customer, the salesperson would get in a cab and find a pair? Business was moving to a customer driven focus. Employees were encouraged to use good judgment, but do Read the full article…
