February/04/2014 5:54AM
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Here it is. Like you, I get examples of business incompetence every day. It’s always amazed me that the two industries that compete for this prize with me are airlines and electronics. Circuit City did so well that they went away. Best Buy and the cable companies are trying to follow them into the boneyard. But, US Read the full article…

September/28/2009 19:41PM
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Once, many years ago the US airlines knew how to do marketing. They differentiated their airline from the competition by good marketing. Delta treated their employees so well they even bought the airline an airplane paid for by employee contributions. Those days are long gone. The bean counters have taken over the airlines. They have Read the full article…